Safe Play

1. Introduction to Safe Play

At Smokace Casino, we believe that gambling should always be treated as a form of entertainment and leisure, not a way to make money or solve financial problems. We recognize that for a small percentage of players, gambling can stop being fun and become a problem.

Therefore, we are fully committed to promoting the Safe Play initiative. Our priority is to provide a safe, transparent, and fair environment where you have full control over your gaming habits and expenditures. We encourage you to familiarize yourself with the available tools to help you play in moderation.

2. Protection of Minors (18+)

Smokace Casino maintains a strict zero-tolerance policy for underage gambling. By law, access to our real-money services is restricted solely to individuals who are at least 18 years old or have reached the legal age of majority as prescribed by the laws of their country of residence.

If you share your computer, tablet, or smartphone with minors, we highly recommend installing filtering software (such as NetNanny, CyberPatrol, or GamBlock) to block their access to gambling sites.

3. Game Control Tools and Limits

To help you consciously manage your budget and gaming time, we have built various protective tools into the Smokace platform. You can set these up yourself in the "Safe Play" tab of your user profile or by contacting our Customer Support Department.

• Deposit Limits: You can set a maximum amount you wish to deposit into your account on a daily, weekly, or monthly basis. This helps prevent spending more than you initially intended.
• Loss Limits: These allow you to set the maximum amount of losses you are willing to accept within a given period, protecting a portion of your bankroll.
• Session (Time) Limits: You can restrict the amount of time you spend logged into your account in a single day. Once the limit is reached, the system will automatically log you out.

4. Taking a Break and Self-Exclusion

If you feel you are losing control and gambling is starting to negatively impact your personal, professional, or financial life, you should definitely take a break.

We offer two main solutions in this regard:

• Temporary Account Suspension (Cool-off): You can temporarily suspend access to your account for a period of 24 hours, 7 days, or a month. After this time has elapsed, access will be automatically restored.
• Self-Exclusion: This is a more stringent measure. You can block your account for a period ranging from 6 months up to a permanent block. During the self-exclusion period, you will not be able to log in or make a deposit, and we will stop sending you any marketing or promotional materials.

5. Self-Assessment Test and External Help

Before a gambling problem becomes severe, it's worth regularly monitoring your behavior. If you frequently gamble to win back losses, borrow money to gamble, or hide from loved ones how much time and money you spend playing – this could be a warning sign.

If you suspect that you or your loved ones have a gambling addiction, do not hesitate – seek professional help. There are organizations offering completely free, professional, and anonymous psychological support for players:

• Gamblers Anonymous: An international fellowship of men and women who share their experience, strength, and hope with each other to solve their common gambling problem.
• GamCare: A leading provider of information, advice, and free treatment for anyone affected by problem gambling.
• Gambling Therapy: A global service providing free, practical advice and emotional support online for people affected by problem gambling.